Shipping policy

We ship as fast as we can so you can start enjoying your Monochrome delights. Most orders are processed and out the door in 1-3 business days, but transit time can take up to 6 days, depending on your distance from Minnesota. For orders placed with expedited 2nd day air shipping we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 2nd Day Air orders placed by 2pm MST, Monday-Friday, will ship same day except for on holidays. Please contact us if you have any shipping questions. Also, please add any extra delivery instructions to the comment section of your order.

International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

We've vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to color@monochrome.shop. If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

Our Monochrome preferred courier is UPS, and they offer a delivery management tool that some customers may find useful. UPS My Choice offers deeper tracking details, as well as personalized delivery options. Please be aware that some features are free while others are pay-to-use.